Trustpilot reputation management
done the right way
Your Trustpilot score is often the first thing a prospective customer checks before doing business with you. We help you manage that score the right way - removing reviews that violate Trustpilot's guidelines, and building a steady stream of genuine positive reviews from real customers.
2 + 10
Two core services plus ten supporting services for complete Trustpilot coverage
24-48 hrs
Crisis triage and dispute filing when negative reviews spike
Zero
Fake reviews or manipulation - at any stage
Free
Initial audit of your Trustpilot profile
What you walk away with
- Reviews that violate Trustpilot's guidelines identified and disputed through Trustpilot's official process, with evidence
- A review funnel that prompts real customers at the right moment - right after a positive experience
- A claimed, verified, and correctly configured Trustpilot Business profile that you own
- Professional, on-brand replies to reviews that shape how undecided readers perceive your brand
- Regular reporting on score trend, review velocity, and recurring complaint themes
- All work done strictly within Trustpilot's official guidelines - protecting your profile from being flagged or restricted
How we run it
Our process
- Step 1Free profile audit
We review your Trustpilot profile and current practices against Trustpilot's guidelines, then recommend the right combination of services for your business size and review volume.
- Step 2Negative review removal
We identify reviews that violate Trustpilot's guidelines - including fraudulent, bot, or competitor-driven reviews - and file evidence-backed disputes through Trustpilot's official process.
- Step 3Positive review funnel
We build a funnel that prompts real customers to leave a review right after a positive experience, so your profile reflects the full picture of your business - not just the loudest complaints.
- Step 4Respond, monitor, optimize
We manage review replies, report on your score and complaint themes, and continuously test funnel timing and messaging to improve how many customers respond.
Our core services
Negative review removal. We identify reviews that violate Trustpilot's guidelines and file evidence-backed disputes through Trustpilot's official process - protecting your score from reviews that shouldn't be there in the first place.
Positive review funnel. We build a funnel that prompts real customers to leave a review at the right moment - right after a positive experience - so your profile reflects the full picture of your business, not just the loudest complaints.
Additional services
Beyond our two core services, we also offer the following to give your Trustpilot presence complete, ongoing support.
- Account Claiming & Setup - We claim and verify your Trustpilot Business profile, ensuring it's correctly configured and owned by you.
- Fake Review Detection - We identify and report fraudulent, bot, or competitor-driven reviews that don't reflect real customer experiences.
- Review Response Management - We professionally draft and manage your replies to reviews, shaping how undecided readers perceive your brand.
- Customer Replies on Trustpilot - We respond directly to customers on your behalf - acknowledging concerns, clarifying facts, and resolving issues publicly and professionally.
- Score Monitoring & Reporting - Regular reporting on your score trend, review velocity, and recurring complaint themes, so you always know where you stand.
- Compliance Audit - A review of your current practices against Trustpilot's guidelines, to protect your profile from being flagged or restricted.
- Widget & Integration Setup - We embed live Trustpilot review widgets on your website or checkout flow, building trust at the point your customers decide.
- Crisis Response - Rapid 24-48 hour triage and dispute filing when your profile faces a sudden spike in negative reviews.
- Funnel Optimization - Once your positive review funnel is live, we continuously test timing and messaging to improve how many customers respond.
- Competitor Intelligence - We analyze competitor review patterns and complaint themes, helping you understand where you stand in your market.
Why work with us
- All disputes and review requests follow Trustpilot's official guidelines - no fake reviews, no manipulation
- Dedicated reporting so you always know what's been actioned and what's outstanding
- Services tailored to your business size and review volume
- Experience working with businesses across e-commerce, financial services, and prop trading
Get started
Book a call or reach out to hello@propaxio.com for a free initial audit of your Trustpilot profile, and we'll recommend the right combination of services for your business.
FAQ
Trustpilot Management Questions We Hear Most
Do you post fake reviews or manipulate our Trustpilot score?
No. All disputes and review requests follow Trustpilot's official guidelines - no fake reviews and no manipulation at any stage. We remove reviews that shouldn't be there in the first place and help real customers share genuine experiences.
Which negative reviews can actually be removed?
Only reviews that violate Trustpilot's guidelines - for example fraudulent, bot, or competitor-driven reviews that don't reflect real customer experiences. We file evidence-backed disputes through Trustpilot's official process. Legitimate negative reviews are handled with professional public replies instead.
How does the positive review funnel work?
We prompt real customers to leave a review at the right moment - right after a positive experience. Once the funnel is live, we continuously test timing and messaging to improve how many customers respond.
What happens if we get hit with a sudden wave of negative reviews?
Our crisis response service provides rapid 24-48 hour triage and dispute filing when your profile faces a sudden spike in negative reviews.
How do we get started?
Book a call or email hello@propaxio.com for a free initial audit of your Trustpilot profile. We'll recommend the right combination of services for your business.
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